Enter your search term here...
to submit a new ticket
Check ticket status
Log in, passwords & Multi-Factor Authentication
How do I log on?
I have forgotten my password. How can I reset it?
How can I change my password?
What is Multi-Factor Authentication (MFA)/2 Factor-Authentication (2FA)?
How to set up Multi-Factor Authentication (MFA)/2 Factor-Authentication (2FA)?
Messaging and connectivity
How to register on MessageXchange for a Webform/FormXchange account?
Getting started with FormXchange
How do I get a GLN (Global location number)?
How to get a GS1 Company prefix?
Retailer messages and contacts
See all 12 articles
Viewing a purchase order
How do I mark a purchase order as 'Complete'?
How do I mark a purchase order as Incomplete?
How do I search for a purchase order?
Purchase order response
Creating a purchase order response
Send Second Purchase Order Response/Purchase Order Acknowledgement
Picking, packing and advance ship notes
Creating an ASN - Advance ship note
Creating a Pick Request for a 3PL
How to pack the ASN - Advance ship note
How to auto-pack the ASN - Advance ship note
How can I print the SSCC labels?
See all 9 articles
Creating an invoice
View my product catalogue
Manage my product catalogue
What product data can I store?
How do I search for products?
How do I add a new product?
See all 9 articles
Sales & Billing
EDI: How does the integration with Xero work?
EDI: Getting setup with Xero
EDI: Disconnecting from Xero
EDI: When and how does data sync with Xero occur?
EDI: Why aren't my invoices appearing in Xero?
See all 11 articles
MYOB AccountRight Live integration
EDI: Setting up your MYOB AccountRight Live integration
EDI: How does the integration with MYOB AccountRight Live work?
EDI: Error: 'Insufficient item quantity to complete transaction' (MYOB AccountRight Live)
E-invoicing: Getting setup with MYOB AccountRight Live
E-invoicing: How billing works