Solution home MessageXchange

Log in, passwords & Multi-Factor Authentication

How do I log on?
Open your web browser and go to messagexchange.com. In the top right corner, click on Login button. Enter your Logon ID (also known as User Name) and Pas...
I have forgotten my password. How can I reset it?
Click https://www.messagexchange.com/home/PasswordForgotten.aspx. Enter your login OR email address. We’ll send you an email with further details on how ...
How can I change my password?
Once logged in, click on thetab. From the sidebar select Change Password. Enter your old password and your new password twice. Click Save. TIP: If you...
What is Multi-Factor Authentication (MFA)/2 Factor-Authentication (2FA)?
Multifactor Authentication (MFA) or 2 Factor-Authentication (2FA) is an extra layer of security for your account to ensure that the person using the softwar...
How do I set up Multi-Factor Authentication (MFA)?
Multi-Factor Authentication (MFA), also known as 2 Factor-Authentication (2FA) adds an additional layer of security on top of your User ID and Password. ...
How to setup MFA in the new phone if your old phone is lost?
In case you lost your phone, please follow the following process to get the MFA setup on your new phone: Get an approval from your manager and Contact o...
How to transfer MFA from one phone to another
If you are changing phones and want to move your MFA from your old phone to a new phone, there are 2 ways to do this: 1. Import MFA : Install the MFA ...
Disabling of inactive users on MessageXchange
We’re making some security changes to logins to MessageXchange. To further enhance the security of your accounts and our service, we will soon be introducin...