We’re making some security changes to logins to MessageXchange. To further enhance the security of your accounts and our service, we will soon be introducing an automated control for disabling inactive user accounts.
What does this mean for you?
If you haven't logged into your account, you will receive an email prompting you to login if you wish to retain access to your account. You will receive several emails in the leadup to your account being disabled. If you don’t login within this time, your account will then be automatically disabled. If you need it re-enabled, please just reach out to our support team.
Why are we making these changes?
These changes are being implemented to enhance the security of our service. Automatically disabling accounts helps us reduce the risks associated with dormant accounts and ensures that only active and authorised users have access to our services.
What do you need to do?
To avoid having your account disabled due to inactivity, we recommend the following:
- Ensure that the accounts of your business users are current and up to date.
- Regularly log in to your account, even if you don’t have an immediate need for it.
- Ensure your contact information, such as your email address and phone number, is up to date in your account settings. This will help you regain access to your account if it gets locked.
Still have questions? Want to get in touch our support team?
No problem. Please contact our support team on 1300 769 414 or at support@messagexchange.com